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When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording whatever recording is selected in the flow configuration: call, screen, or both

Description

When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording whatever recording is selected in the flow configuration: call, screen, or both. If only call recording or only screen recording is enabled, then it would resume.

Voice and screen recordings are supported.

Usage

connect_resume_contact_recording(InstanceId, ContactId,
  InitialContactId, ContactRecordingType)

Arguments

  • InstanceId

    [required] The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • ContactId

    [required] The identifier of the contact.

  • InitialContactId

    [required] The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

  • ContactRecordingType

    The type of recording being operated on.

Value

An empty list.

Request syntax

svc$resume_contact_recording(
  InstanceId = "string",
  ContactId = "string",
  InitialContactId = "string",
  ContactRecordingType = "AGENT"|"IVR"|"SCREEN"
)