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Associate Queue Email Addresses

connect_associate_queue_email_addresses R Documentation

Associates a set of email addresses with a queue to enable agents to select different "From" (system) email addresses when replying to inbound email contacts or initiating outbound email contacts

Description

Associates a set of email addresses with a queue to enable agents to select different "From" (system) email addresses when replying to inbound email contacts or initiating outbound email contacts. This allows agents to handle email contacts across different brands and business units within the same queue.

Important things to know

  • You can associate up to 49 additional email addresses with a single queue, plus 1 default outbound email address, for a total of 50.

  • The email addresses must already exist in the Connect Customer instance before they can be associated with a queue.

  • Agents will be able to select from these associated email addresses when handling email contacts in the queue.

  • For inbound email contacts, agents can select from email addresses associated with the queue where the contact was accepted.

  • For outbound email contacts, agents can select from email addresses associated with their default outbound queue configured in their routing profile.

Usage

connect_associate_queue_email_addresses(InstanceId, QueueId,
  EmailAddressesConfig, ClientToken)

Arguments

InstanceId

[required] The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
QueueId

[required] The identifier for the queue.
EmailAddressesConfig

[required] Configuration list containing the email addresses to associate with the queue. Each configuration specifies an email address ID that should be linked to this queue for routing purposes.
ClientToken

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

Value

An empty list.

Request syntax

svc$associate_queue_email_addresses(
  InstanceId = "string",
  QueueId = "string",
  EmailAddressesConfig = list(
    list(
      EmailAddressId = "string"
    )
  ),
  ClientToken = "string"
)