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Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact

Description

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.

Usage

connect_dismiss_user_contact(UserId, InstanceId, ContactId)

Arguments

  • UserId

    [required] The identifier of the user account.

  • InstanceId

    [required] The identifier of the Connect Customer instance. You can find the instanceId in the ARN of the instance.

  • ContactId

    [required] The identifier of the contact.

Value

An empty list.

Request syntax

svc$dismiss_user_contact(
  UserId = "string",
  InstanceId = "string",
  ContactId = "string"
)